Tag
Process Design
3 essays
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Where Do I Even Start? (The Wrong First Question)
"Where do I even start with AI?" is the wrong first question. It skips a step that determines whether everything after it works or wastes your time. The right sequence: understand the technology, pilot with measurement, then evaluate which processes should look entirely different.
Your AI Agent Shouldn't Have Your Employee's Job Description
When teams "agentify" an existing process, they hand the agent a workflow designed around human constraints. The agent inherits every stop-and-wait point, every workaround, every approval layer it doesn't need. The fix isn't to optimize the agent. It's to redesign the process.